Customer Care

The attention to customer needs and the choice of high quality products are two of the strengths of Scalia Group, which gives great attention to customer care, being always available for clients: according to the Customer Relationship Management, the customer is serviced before, during and after the purchase.

In each Scalia Group store the customer is assisted during the whole shopping process: the promptness and the availability before the purchase are matched with the kindness of the qualified staff during the buying decision, arriving to the following products customer service. Scalia Group, indeed, claims an excellent customer service on brands as Samsonite, Roncato, The Bridge, Piquadro and much more.

Benchmark for clients and suppliers, Scalia Group customer service is one of the national leaders in leather goods field. This excellency is due to advanced equipment and a high qualified staff, skilled regarding the most important leather goods and luggage brands.

Scalia Group assures extended warrantee and prompt assistance in case of malfunction or defection, in order to satisfy every customer, followed with the maximum care also after the purchase. Reparations of The Bridge, Samsonite, Roncato and Piquadro

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